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“General”

“General”

Did you receive my online order for a 8 ‘ a week or two ago?
Thanks
Bill

Yes, Thank you.

You can call 813-457-1153 to find out about the status of your order.

Your order will be filled in the order it was received. Most orders are shipped out within a week. We ship UPS ground. We try to keep all items in stock. If an item is not in stock it may take a week or two weeks to make it, depending on other pending orders. It takes about 3 shipping days for orders in California and 6 shipping days for orders on the East Coast. If you do not receive your purchase within three weeks, please call Redwood Devitt, Production Manager, at shipping and receiving 831-457-1153 so we can track your order for you (leave a message if you do not reach him).

Let us know how your order works for you. We want you to be satisfied with your purchase. Please don’t hesitate to call us.

If you need to return a dome for repair or a refund, please make sure that it is clean and dry. If need be, hang the dome from its top clip in a room with a high ceiling to completely dry it out. Include a copy of your invoice and ship UPS to 24 Granger Lane, Santa Cruz CA 94060. To receive a full refund, return your dome in its original condition within thirty days of receipt. Special Orders are not returnable; since we do not offer them in our catalog and we would have trouble reselling them.

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